Policies

General

In general, my policy is to do everything I can to make my customers happy while at the same time not being a victim myself of scammers and dishonest people.

Returns

I will handle returns on a case by case basis.  All merchandise is inspected before shipment.  it is the responsibility of the purchaser to inspect packages received and to pursue remedial action from the carrier when there is damage to the packaging which would obviously be from shipping mishandling.

No item may be returned without a return authorization from Jacobs Online.  Returns that are approved must be returned at the purchaser's expense and original shipping charges will not be refunded.  Returned merchandise must be in the original packaging and in original condition.  A 20% restocking fee will be charged.

Cancellations

I will be glad to cancel any order with no charge as long as the item has not been shipped.  Since I also try to get orders out the same day they are received, there is usually a very limited window of opportunity to cancel orders.  Any order shipped cannot be cancelled and will be treated as a return per the above section.

Pricing

I spend an enormous amount of time looking for suppliers that offer products at the best prices.  I always appreciate any suggestions of suppliers (wholesalers/manufacturers) that you know offer lower prices.  Price increases are a way of life and when a supplier raises my prices, I am forced to pass them on.  So I reserve the right to change prices without notice.  However, if items or ordered after a price increase but before I can change them on the web site, the purchaser will be notified to verify the item is still wanted at the new price.

Suggestions

I am always open to suggestions on how to improve the web site, my service, products to carry, etc.  Just send me an email and I will give any suggestion serious consideration if it is within my power, means and ability.

Other

Additional items will be added here when and as needed.